Conditions of Sale

CONDITIONS OF ONLINE SALE FOR ACQUARIO DI GENOVA TICKETS

The general conditions described below regulate the relationships between Costa Edutainment (hereinafter referred to as CE), the company providing the online ticketing service, and the users of this service.

Code of good practices
With the aim of guaranteeing everyone the opportunity to enjoy the best experience of visiting our facilities, we have adopted the following good practices:

  • You are important to us: this is why we offer you our online platform for purchasing tickets, customer support and an exhaustive information section that can be consulted at the following link:
  • https://www.acquariodigenova.it/info
  • Our online payment systems are safe and certified.
  • We take your needs into consideration when planning your visit.
  • We listen to the opinions of our visitors and show their reviews.
  • We guarantee you an updated and easy-to-use website, where you will find the best access prices to our facilities.

 

Art. 1 – OBJECT OF THE SERVICE
The service provided by CE has as its object the provision of information relating to the entrances to the structures managed in the Porto Antico Area of Genoa (Acquario di Genova, Città dei Bambini e dei Ragazzi, Biosfera, Bigo Panoramic Lift), as well as the possibility for users to book and purchase entrance tickets to the facilities described above and related services. This service is provided through the website www.acquariodigenova.it and the websites of the individual structures.

Art. 2 – HOW TO RESERVE AND PURCHASE TICKETS
To book and purchase tickets, you must complete the online form prepared by CE in all its mandatory parts. We kindly ask you to read the provisions to protect your privacy. Ticket availability is subject to change until the transaction is successfully completed. The purchase of tickets is completed by completing the form and making the payment. You can purchase multiple tickets with a single transaction.

Art. 3 – TICKET PAYMENT METHODS
Payment can be made by credit card VISA, Master Card, American Express, MAE, DinersClub and Paypal, following the provisions illustrated in the procedures described online.

Art. 4 – METHOD OF ACQUIRING TICKETS
At the end of the payment by credit card, an order confirmation email will be sent with the "Order confirmation with ticket attached", valid for access to the booked facilities.
Within the legal deadlines, you can request an invoice for your purchases by writing an email to:
assistance.purchase@c-way.it

 

Art. 5 – PRICES AND VALIDITY OF TICKETS
Access to the Acquario di Genova is regulated by "time slots" lasting half an hour. The prices and validity of Acquario di Genova tickets and combined tickets (AcquarioVillage and PianetaAcquario) are specified during the purchase procedure. The Acquario di Genova ticket sales system uses a platform whose peculiarity consists in making the access prices to the structure dynamic.

This means that the prices presented during the purchase procedure undergo a change in face value, at the sole discretion of CE, according to some variables: high/low season period, entry time slot, climatic conditions by way of example but not limited to.

These changes occur on a daily basis and during the night and concern FIXED DATE and TIME SLOT tickets . It is understood that for each completed purchase, it may always happen that the same fixed date security purchased at a specific price for a specific entry date and time slot may undergo downward or upward variations during the night following the purchase date by virtue of of the aforementioned variables. Please note that the price displayed at the time of purchase is the best possible at the time of the purchase itself.

OPEN tickets "are valid for 12 months from the date of purchase" and will have a unique and defined value. They will not undergo price variations based on the variables defined above, except for periodic variations in the price list.

Art. 6 – MODIFICATION OR CANCELLATION OF TICKET AND REQUEST FOR REFUND
The FIXED DATE online ticket is not refundable in any way and cannot be combined with other promotions. The date and time slot cannot be changed for any reason. The OPEN ticket is non-refundable.

Art. 7 – RESPECT FOR THE DATE AND TIME OF ENTRY TO THE ACQUARIO DI GENOVA
The date and time slot chosen for the visit to the Acquario di Genova must be respected. It will therefore not be possible to access the Acquario di Genova on a date or time slot different from that indicated on the ticket itself. These conditions are also applied to combined tickets (Acquariovillage – Pianetacquario) for access to the Acquario di Genova only. The other facilities can be visited within the validity of the ticket.

Art. 8 – APPLICABLE LAW, JURISDICTION OF BELONGING AND DISPUTE RESOLUTION
These terms and conditions, as well as the provision of our services, are governed and interpreted in accordance with Italian law. Notwithstanding what has been said regarding jurisdiction, a natural person who uses any of our services for a use that can be considered outside his professional activity (hereinafter also referred to as "consumer") may invoke the laws in force in the country in which where he has his habitual residence. Any dispute arising from these general terms and conditions and our services must be exclusively submitted to the competent courts. For consumers in the European Economic Area: If you have any complaints, we recommend that you first contact our Customer Service. If the matter is not resolved, you can send your complaint via the European Commission's platform for online dispute resolution, which you can find at this address: http://ec.europa.eu/odr .

The original English text of these Terms and Conditions may have been translated into other languages. The translated version is unofficial and for purely illustrative purposes, therefore it has no legal value. In the event of disputes or inconsistencies or discrepancies between the English text and the translations into other languages of these Terms and Conditions, the English text will prevail and will be the final version. The English text is available on our Platform (by selecting the English language) or will be sent upon written request.

In the event that any provision of these Terms and Conditions is invalid, becomes invalid, or becomes non-binding, you will continue to comply with all other provisions set out herein. In this case we will replace the aforementioned clause with a clause that is valid and binding, which has an effect as similar as possible to the replaced one and which you undertake to accept in compliance with the contents and purposes of these Terms and Conditions.

  • Why buy online
  • Why buy online

    Get the best price for your ticket
    You avoid queuing at the checkout
    You secure your place in the facility

  • Do you need help?
  • Do you need help?

    Call us on +39 010.2345666
    MON-FRI from 9.00 to 13.00 and from 14.00 to 18.00

  • Payments accepted
  • Payments accepted
  • Visa
  • Mastercard
  • Paypal
  • Apple Pay
  • Google Pay